Privacy Policy for Glenside Logistics

Last Updated: [20 October 2025]

This Privacy Policy explains how Glenside Logistics (“we,” “us,” or “our”) collects, uses, shares, and protects your personal data when you use our website, services, or interact with us. We are committed to protecting your privacy and handling your personal data in a transparent and secure manner, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are (Data Controller)

Glenside Logistics is the data controller responsible for your personal data.

  • Full Legal Company Name: Glenside Logistics Ltd.

  • Company Registration Number: NI667391

  • Registered Address: 30a Gortin Road, Omagh, Co Tyrone BT79 7HX

  • Contact Email for Privacy Matters: [email protected]

Please note: Glenside Logistics Ltd. is not currently registered with the Information Commissioner’s Office (ICO). We encourage you to review your legal obligations regarding ICO registration.

2. Personal Data We Collect

We may collect and process the following categories of personal data about you:

  • Contact Information: This includes your Buyer First Name, Buyer Last Name, Buyer Email, Phone Number, and physical Address (Address Line 1, City, State/Province/Region, Postal Code) when you fill out forms on our website (e.g., “Schedule Your Collection,” “Get a Quote”) or communicate with us directly.

  • Vehicle-Related Data: When you use our services for repossessed vehicles, we collect the Item / Vehicle Registration Number and the Price of the vehicle.

  • Payment Information: Although we do not directly process or store your credit card details, we do process information related to bank transfers to our company account for service payments.

  • Communication Data: We store records of emails, phone calls, or chat messages you have with us for customer service, dispute resolution, and record-keeping purposes.

  • Website Usage Data: We collect IP addresses (including for auto-completing phone prefixes), browser types, page views, referral sources, operating systems, and date/time stamps through cookies and similar technologies to understand how you interact with our website.

  • Marketing Preferences: Your consent (Yes/No) regarding receiving marketing communications from us.

3. How We Collect Your Personal Data

We collect personal data through the following methods:

  • Directly from You: When you complete forms on our website, communicate with us via email or phone, or otherwise interact directly with our services.

  • Automated Technologies: Through cookies and similar tracking technologies when you browse our website.

4. Why We Collect and Use Your Personal Data (Purposes of Processing)

We use your personal data for the following purposes:

  • To Provide Our Services: To fulfil our logistics services, including vehicle transport, collection, packaging, and delivery.

  • To Process Payments: To manage and confirm payments made to our company account for the services rendered.

  • To Communicate With You: To respond to your enquiries, provide quotes, send service updates, and offer customer support.

  • For Marketing: To send you newsletters, promotions, and information about our services, where you have provided your consent.

  • To Improve Our Website and Services: To analyse website usage, troubleshoot issues, and enhance the user experience and functionality of our offerings.

  • To Comply with Legal Obligations: To meet our legal and regulatory requirements.

5. Our Lawful Basis for Processing Your Personal Data

Under UK GDPR, we must have a lawful basis to process your personal data. We rely on the following:

  • Performance of a Contract: Processing your personal data is necessary for the performance of a contract to which you are a party (e.g., arranging vehicle transport or collection).

  • Legal Obligation: Processing is necessary for compliance with a legal or regulatory obligation to which we are subject (e.g., maintaining financial records).

  • Legitimate Interests: Processing is necessary for our legitimate interests (or those of a third party) provided your interests and fundamental rights do not override those interests. This includes, but is not limited to, website security, fraud prevention, and service improvement.

  • Consent: Where you have explicitly given us consent to process your personal data for a specific purpose, such as sending you marketing communications. You can withdraw your consent at any time.

6. Who We Share Your Personal Data With

We may share your personal data with the following third parties:

  • Logistics Partners: To facilitate transport, collection, or delivery, we may share necessary data with third-party hauliers or agents.

  • Payment Providers: To process bank transfers, we share relevant payment initiation details with our banking partners.

  • IT Service Providers: Including website hosting, analytics providers, and CRM systems, who assist us in operating our business.

  • Legal & Regulatory Authorities: If required by law, we may disclose your personal data to government bodies, law enforcement, or other regulatory authorities.

  • Marketing Service Providers: If you have given consent for marketing, we may share your contact details with providers who help us manage and send marketing communications.

We do not transfer your personal data outside the UK/EEA.

7. How Long We Retain Your Personal Data

We will retain your personal data for a general period of three (3) years from your last interaction with us or the completion of a service, unless a longer retention period is required or permitted by law (e.g., for tax and accounting purposes where data may be kept for 6 years plus the current financial year).

8. How We Protect Your Personal Data

We are committed to ensuring the security of your personal data. We implement a variety of security measures, including:

  • Encryption of data in transit and at rest where appropriate.

  • Access controls to restrict who can access your data.

  • Firewalls and other network security measures.

  • Secure servers for data storage.

  • Regular staff training on data protection and security awareness.

  • Regular backups of data.

9. Your Legal Rights (UK GDPR)

Under UK GDPR, you have the following rights regarding your personal data:

  • Right to be informed: You have the right to be informed about the collection and use of your personal data. This Privacy Policy serves to fulfil that right.

  • Right of access: You have the right to request copies of your personal data.

  • Right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

  • Right to erasure: You have the right to request that we erase your personal data, under certain conditions.

  • Right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

     

  • Right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.

     

  • Right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

     

  • Rights in relation to automated decision-making and profiling: You have the right not to be subject to a decision based solely on automated processing (including profiling) which produces legal effects concerning you or similarly significantly affects you, except in certain circumstances.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.

10. Cookies

Our website uses cookies and similar tracking technologies to enhance your experience. These include:

  • Strictly Necessary Cookies: Essential for the website to function correctly (e.g., remembering consent).

  • Analytics Cookies: To understand how visitors interact with our website (e.g., Google Analytics).

  • Marketing Cookies: To track visitor behaviour across websites to display relevant advertisements.

  • Functional Cookies: To enable enhanced functionality and personalization (e.g., remembering preferences).

We use a cookie consent banner/tool that allows you to accept or reject non-essential cookies. You can manage your cookie preferences through your browser settings or our cookie consent tool.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by sending an email to the contact address we have on file for you. The “Last Updated” date at the top of this policy will also be revised.

Privacy Policy